“HOSPITALITY INTRODUCTION TRAINING IN THE FIELD OF ROOM DIVISION DEPARTMENT” AT LPK CITRA KIRANA, TANGERANG DISTRICT

Bunda Mulia University Hospitality and Tourism Study Program has carried out Non-Incidental Community Service (Abdimas) activities which were carried out for 8 meetings, namely the first on every Tuesday, July 18, 2023 to September 12, 2023 at LPK Citra Kirana, Tangerang Regency.

Community Service Activities (Abdimas) Hospitality and Tourism Study Program of Bunda Mulia University with the theme “HOSPITALITY INTRODUCTION TRAINING IN ROOM DIVISION DEPARTMENT” went smoothly. The speakers in this Abdimas activity are:

1. Meeting 1: Ika Suryono Djunaid, S.ST.Par., MM.Par.
2. Meeting 2 : Vishnuvardhana S. Soeprapto B.A.
3. Meeting 3: Dewanta Facrureza, SST.Par., MM.Par
4. Meeting 4 : Dessy Natalia, S.Par., M.Par
5. Meeting 5 : Vishnuvardhana S. Soeprapto B.A.
6. Meeting 6 : Imam Ardiansyah, S.ST.Par., MM.Par.
7. Meeting 7 : Ika Suryono Djunaid, S.ST.Par., MM.Par.
8. Meeting 8: Imam Ardiansyah, S.ST.Par., MM.Par.

The materials provided are:

1. Introduction to hospitality in the front office department.
2. Strong product and service knowledge by front desk staff.
3. Effective communication for a front liner
4. Good reservation management
5. Handling guest complaints well
6. Introduction to hospitality in the housekeeping department
7. Good room cleaning service
8. Responsive service in housekeeping department

The purpose of this activity is as an introduction to the understanding of LPK Citra Kirana learners about hospitality in the Room Division department. This activity itself was enthusiastically followed by all students in each meeting. In general, the implementation of this Community Service Activity (Abdimas) went well, which was marked by the liveliness of the participants to ask questions. Participants were able to follow the activities and understand the material presented. The level of understanding of the participants also increased.

This Community Service Activity is designed so that the participants of this activity obtain success or benefits that can be applied directly by students from LKP Citra Kirana with the following activity evaluation benchmarks: 1) the number of participants involved is large enough) the diligence of the participants in participating in the activity; and 3) the participation of participants in discussion and simulation activities.