General Lecture of the Hospitality and Tourism Study Program “Managing Service Quality in Luxury Accommodations: Best Practices for Achieving Customer Satisfaction”
On Monday, September 29, 2025, the Hospitality and Tourism Study Program at Bunda Mulia University held a public lecture with the theme “Managing Service Quality in Luxury Accommodations: Best Practices for Achieving Customer Satisfaction.” This event featured Fenda Widjaya (Director of Rooms at Grand Hyatt Jakarta) as a guest speaker to share insights and best practices directly from the industry. The objectives of this activity were:
- To provide direct insights from the hospitality industry, particularly in managing service quality in luxury accommodations, so that students can understand the implementation of lecture materials.
- To motivate students to apply the insights and best practices learned during the event to their coursework and career development.
The event took place from 11:30 a.m. to 1:00 p.m. at the Premier Room, UBM Campus. Participants included representatives from the Hospitality and Tourism Study Program specializing in Room Division Management, consisting of 20 third-semester students and 27 fifth-semester students. With this public lecture, it is hoped that students can gain a deep understanding and practical perspective directly from industry experts in managing service quality to achieve customer satisfaction in the luxury accommodation sector.
