“SERVICE EXCELLENCE TRAINING: IMPROVING SERVICE PROFESSIONALISM IN THE CULINARY INDUSTRY” at OMBOBURI SPACE

The Community Service activity was held on Thursday, March 5, 2026 at Omboburi Space. The activity began with an opening from the Omboburi party then continued with a welcoming speech from the head of the community service committee, Mrs. Sofiani, S.Tr.Par., M.Par. Then the community service activity was carried out with the presentation of the first material by Mrs. Feronika Berutu, S.ST., M.Par. regarding personal grooming and service sequences. Then the next material was about handling complaints presented by Mrs. Sofiani, S.Tr.Par., M.Par. Assisted by two students, Joshepin and Candy for operators and documentation. The ABDIMAS training program implemented by Bunda Mulia University at Omboburi Space aims to improve employee competency in the hospitality industry, especially in the aspects of grooming, service sequences, and handling complaints. This training is important because differences in employee backgrounds often lead to inconsistencies in service. Using an interactive workshop method, participants were equipped with practical skills to handle complaints professionally, communicatively, and provide solutions, as well as maintain standards of appearance and service flow in accordance with hospitality principles. The questionnaire results showed a positive assessment: the accountability (4.0) and transparency (3.92) aspects were considered very good, indicating that the activities were carried out with high accountability and openness. Meanwhile, the educational (3.85) and objective (3.78) aspects still need strengthening, especially through real-life case simulations and more structured instructions. Overall, this training succeeded in increasing employee awareness of the importance of service standards, while strengthening cooperation between universities and the industrial world in developing competent and competitive human resources in the hospitality and tourism sector.