On April 4 and April 11 2023, the Hospitality and Tourism Study Program at the Ancol and Serpong Campuses held the Adjunct Professor class for the MK Tourism HR Management presenting Prof. Theodore Benetatos as Dean of Faculty Hospitality & Tourism Metropolitan College Greece. This activity was carried out in a hybrid manner for the Ancol Campus in the Premier Room and TUMK and Serpong Campus in the Lecturer Hall 5th Floor.
This activity was attended by Semester 4 Study Program students from each campus with a total of 150 students. For the 1st session on April 4 2023 Prof. Theodore explained Training and Development in the Tourism industry. Training and development is the process of developing employees to improve their skills, knowledge and performance in their jobs. In the tourism industry, employee training and development is essential to ensure that they have the necessary skills and knowledge to provide quality service to customers.
Meanwhile, the second session on April 11 2023 discussed Performance Management and Assessment. Performance Management and Assessment (PMA) is a process used by organizations to assess and manage employee performance. The main objective of PMA is to ensure that employees achieve the desired results, meet set performance standards, and make a significant contribution to the organization.
