Community Service: “Retail Operations Practices” Training for Assisted Stores by Universitas Bunda Mulia in Collaboration with Aksesmu and Alfamart

Jakarta, October 23, 2026 The third session, which also marked the final session of the Alfamart-Assisted Store Literacy Program, discussed store operations and strengthening the supply chain. The session featured Mr. Ade Arifandi, SE. MM. A lecturer from the Management Study Program at Universitas Bunda Mulia (UBM), as the speaker. The event was hosted by Ms. Siti Yasmin Zubaidah, BSIE, MSIE. With Mr. Reza Maulana Suwandini serving as the moderator. Ms. Rahyuni Nasution also attended as a guest speaker, sharing her experiences in managing store expenses, while Ms. Rani Wijaya delivered the closing remarks. The event was also attended by a student from the Management Study Program at UBM Ancol Campus, Nirmala Sari (12250043).

In his presentation, Mr. Ade Arifandi, SE. MM. Explained the principles of financial management, inventory management, operating costs, customer service, and product arrangement based on his experience in the retail industry. He emphasized the importance of recording transactions and preparing financial reports to help business owners understand their business performance. Mr. Ade Arifandi, SE. MM. Also highlighted the importance of maintaining good relationships with suppliers through timely payments, as well as building customer loyalty by providing excellent service, ensuring product availability, and offering competitive prices. The use of technology for recording transactions and monitoring inventory can also help improve store operational efficiency.

The activity also featured Mrs. Rahyuni Nasution as a guest speaker, sharing her experience in managing a small shop’s expenses. During the session, Mrs. Rahyuni Nasution highlighted the importance of carefully managing expenses, distinguishing business needs from personal needs, and maintaining proper financial management to ensure smooth daily operations. Her experience provided participants with practical insights into how planned expense management can help business owners control costs, maintain financial stability, and support the long-term sustainability of their businesses.

To conclude the event, Ms. Rani Wijaya delivered a summary and officially closed the literacy program. Through this activity, participants are expected to understand the importance of financial and operational management and apply the knowledge they have gained to run their businesses in a more structured, efficient, and sustainable manner.